televisionMascon prides itself with a reliable system that delivers dependable services to our community.

If your services aren’t performing as expected, please contact us to help find a solution.

Our CSRs and technicians are well trained on troubleshooting many issues that could arise.


Most issues with Cable TV Services can be resolved over the phone with one of our CSRs.

There are times when we will have to book a service call to come to your residence and check that all wiring and connections are installed properly.

We will book a time that works with your schedule.

There is no charge for a service call that results in an issue with Mascon wiring or equipment.

Many times, Internet issues can be resolved over the phone with one of our CSRs.

There are times when we will have to book a service call to come to your residence and check that all wiring and connections are installed properly.

We will book a time that works with your schedule.

There is no charge for a service call that results in an issue with Mascon wiring or equipment.

If we are unable to assist as the issue is not within our system or our services, we will recommend you to request support from a IT professional.

Mascon subscription fees do not cover the cost of out of office IT support.

 

Internet Trouble Shooting Guide